Trane/American Standard
Position: Technical Writer II
Location: Clarksville, TN.
Time Frame: July 2006 to March 2011
I provided HVAC literature and product support for five product lines in three states and two continents. Duties included:
Writing/Editing
I developed, maintained, distributed, and printed all sales/marketing (catalogs, sales slicks, etc.) and service (installation manuals, engineering/service bulletins, etc.) literature for VAV, Commercial Self-contained, S&P, Electric Unit Heaters, and Wall Fin product lines. Maintained quality relationships with product managers and service/marketing engineers, ensuring that all literature conformed to company branding conventions.
Information Management
For select product lines, responsible for changes, updates, and new development to one .com site and several Intranet sites. Used the company's electronic library system to make literature available to regional offices and service engineers in the field, as well as to maintain version control for all products.
Production/Distribution
I worked with an internal print-on-demand center to maintain proper levels of literature on the assembly lines.
